Terms and Conditions - Get A Drip

Terms & Conditions

Coronavirus Update

Updated 16 June 2020: Our stores are both open for appointment-only bookings. Click here to book your appointment. If you arrive without an appointment then we cannot guarantee to see you straight away – you will be given an appointment on arrival. If you have booked an appointment then please arrive on time! If you arrive more than ten minutes late then we reserve the right to give your appointment to someone else. 

Coronavirus Tests

Booking Deposit

When booking your appointment online, you will be asked to pay a £10 holding deposit. This amount will be deducted from your final bill at your appointment. If you do not turn up for your appointment you will lose the £10 deposit. If you cancel your appointment at any time then the deposit will not be returned. You can reschedule your appointment up to 48 hours before your appointment without losing your deposit. 

Appointment Cancellation

Please note Get A Drip operates on a 48 hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 48 hours’ notice. If you arrive after 10 minutes after your appointment time we will consider this a cancellation. We reserve the right to charge the cost of the appointment if there is a no show or adequate notice is not given. Credit card details will be taken to confirm the bookings from new clients. For complimentary consultations, a £20 no show fee is chargeable if adequate notice is not given.

Home Call Outs

Minimum spend £125 plus call-out fee. If cancellation is made less than 24 hours before call out, 50% of the total payment will be charged to your card. Call outs need to be paid 24 hours in advance or, if the booking is made less than 24 hours before the appointment, at the time of booking. We will invoice the full amount in advance and will ask for a matching ID when invoicing – this is a requirement from our payment provider Square. We do not offer refunds on call outs as Drips are pre-mixed in our clinics. Call out times may vary up to 2 hours due to external circumstances. We may try to contact you before, during or after the scheduled call out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. We have lots of home call-out customers and delays have a knock on effect to our other customers. Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment and it must be completed at least 12 hours before the appointment. If the medical questionnaire has not been completed in advance of the appointment then we reserve the right to cancel the appointment. We do not offer promotional discounts on home call outs. We do not accept payment for call-outs with gift vouchers. Gift vouchers are only to be used instore. Click here for call-out fees and to request a call-out. 

To Change Or Cancel Your Appointment

Please log into your account here where you can rearrange or cancel your appointment. Alternatively please phone your dedicated Get A Drip clinic and speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you and are open 7 days a week.

NADH

Due to the nature of NADH, this service must be pre-paid. Once an appointment has been booked, it cannot be refunded if the appointment is cancelled within 24 hours.

The product has to be stored at a very specific temperature in our medical freezers, and is removed from the freezer 24 hours before the appointment. If an appointment is cancelled within 24 hours of the appointment time, the product will be wasted and cannot be re-frozen. 

If you need to cancel or rearrange your appointment, this must be done over 24 hours from the appointment time, otherwise the full price will still be charged.

Courses

Courses are non- refundable, however balances for outstanding treatments can be transferred to alternative IV treatments. Please speak to your Treatment Coordinator for details. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs

Policy On Children

We regret that we are unable to allow children to remain unaccompanied in the reception area. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments. For safety reasons, children are not allowed in the treatment rooms at any time.

Policy On Pets

We regret that we are unable to allow pets in the clinic for hygiene reasons

Promotional Offers

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Various discounts are available via the Magic Stamp Loyalty App. The Magic Stamp App must be downloaded, and search for ‘Get A Drip’ to get started. Not to be used in conjunction with any other offer. Stamps cannot be transferred. One stamp per visit and per day. 

Minimum spend of £100 on Vitamin Drips and/or Booster Shots only in order to qualify for a stamp.

After 3 stamps, the customer receives a voucher for 25% off their next service. After 6 stamps, the customer receives a voucher for 50% off their next service.

Once all 6 stamps have been used, the card will refresh. On the second card, you will be entitled to 25% off on the third stamp and 50% off on the sixth stamp again and so on.

Promotional discounts including the Magic Stamp loyalty app discounts are only for use in the clinics and are not available on home call outs. 

Promotional discounts are not available on packages, DNA tests, Blood tests or Impli implants. 

Gift Vouchers

Gift vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift vouchers cannot be used for product purchases or in conjunction with any other offers. Gift vouchers can only be redeemed instore and cannot be used to pay for a call-out. Please bring your gift voucher with you to your appointment.

Complaints Policy

Complaints should be made by e-mail to the manager of your Get A Drip clinic. We aim to acknowledge complaints within 5 working days.

Right to Refuse

We reserve the right to refuse to serve anyone who is rude or aggressive to our members of staff.

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